Everything you need to know before booking with 4Drive Jordan
Understanding how to reserve a vehicle and what happens after you submit your booking request is the first step to planning your trip across Jordan. We work with local companies in each city to match your dates and vehicle type.
Select your pickup location, dates, and preferred vehicle type on our website. After you submit the request, we confirm availability with the local company and send you a booking confirmation by email. You then pay the booking advance online to secure the reservation. The voucher with pickup details and the rental company contact information arrives separately.
Most bookings are confirmed within a few hours during our working hours, Monday to Sunday from 8:00 AM to 8:00 PM GMT+3. We verify availability with the local rental company in your chosen city before sending the confirmation email and payment link. If you book outside these hours, expect confirmation the following morning.
Yes. During the booking process you specify the time you want to collect the vehicle. The local company arranges pickup either at their desk, at the airport terminal, or through delivery to your hotel, depending on their operating model. The voucher states the exact meeting point and time.
The payment structure involves an online advance and a balance settled when you collect the vehicle. Understanding what you pay when and which methods are accepted avoids confusion at the counter.
The booking advance is a portion of the total rental amount paid online by card to confirm your reservation. The exact proportion varies by vehicle and rental duration. You pay this advance through our secure payment system after receiving the booking confirmation. The balance is paid when you collect the vehicle.
The accepted methods for the balance depend on the specific vehicle you booked. Some vehicles allow payment by debit card or cash, others require a credit card. The booking confirmation and voucher state which methods the local company accepts for your reservation. For more details, visit our payment methods page.
The online advance can be paid with any card. However, payment methods accepted at pickup are determined by the rental company and the vehicle you chose. If the voucher indicates a credit card is needed for the balance or deposit, you must present one. Cash is never accepted online; the advance is always paid by card on our website.
The deposit is a separate hold placed by the rental company to cover potential damages or traffic fines. It is independent of the payment structure and franchise terms.
Some vehicles are offered with no deposit, meaning the rental company does not place a hold on your card at pickup. However, card requirements for the balance payment and damage franchise terms remain unchanged. If a credit card is required for the balance or by company policy, you still need to present one even when there is no deposit hold.
The deposit amount varies by vehicle and rental company. It is stated in your booking confirmation and voucher. The hold is placed when you collect the vehicle and released after you return it without damages or outstanding fines. Make sure your card has sufficient available limit to cover both the balance payment and the deposit hold.
It depends on the vehicle and the rental company policy stated in your voucher. Some companies accept debit cards with sufficient limit, others require a credit card regardless of limit. If you do not have a credit card, check with your bank about temporarily raising your debit card limit or choose a vehicle that explicitly accepts debit cards for both payment and deposit.
Driver requirements and acceptable documents are set by the local rental companies and Jordanian regulations. Preparation avoids delays when you arrive at the pickup point.
You need a valid driving licence, your passport, and the payment card used for the advance. A foreign licence is accepted in Jordan, but an International Driving Permit is recommended and may be required by some companies. The voucher and booking confirmation should also be printed or available on your phone.
Most rental companies require drivers to be at least 23 years old and hold a licence issued at least two years prior. Some vehicle types, particularly larger 4x4 models, may have higher age requirements. Age restrictions are confirmed during booking and stated in your voucher.
Yes, you can add a second driver for an additional fee paid at pickup. The additional driver must meet the same age and licence requirements and present their documents when you collect the vehicle. Request this option when booking so the rental company includes it in your agreement.
Collecting and returning the vehicle involves meeting the rental company representative, inspecting the vehicle, and signing the rental agreement. Procedures vary slightly depending on whether you pick up at an airport, a city desk, or request hotel delivery.
Queen Alia International Airport is 35 km south of Amman. The rental company representative meets you either at a desk inside the terminal or in the arrivals hall, depending on the company. Your voucher specifies the exact meeting point, company name, and contact phone number. If you cannot locate the representative, call the number provided in the voucher.
The rental company representative walks around the vehicle with you and notes any existing scratches, dents, or damage on the rental agreement. Take photos of all sides of the vehicle before you drive away. These records protect both parties in case of disputes about new damage when you return the vehicle.
Some companies allow after-hours return with prior arrangement. You must coordinate this directly with the rental company using the contact details in your voucher. If after-hours return is not available, plan your return during the company operating hours specified in the agreement.
Jordan offers well-maintained highways and mountain roads requiring different vehicle capabilities. Knowing the rules, road conditions, and distances helps you plan routes and choose the right vehicle type.
The Desert Highway from Amman to Petra (240 km) and Aqaba (330 km) is paved and suitable for any vehicle. A 4x4 becomes necessary if you plan to drive on gravel tracks inside Wadi Rum (40 km east of the highway) or explore off-road mountain routes. For Wadi Mujib or the Dead Sea road, a standard vehicle is sufficient.
No. Jordan has no toll roads or vignette systems. You drive freely on all highways and rural roads without additional charges. Fuel stations operated by Petra, Total, and Jordan Petroleum are common along major routes, with prices consistent across the country.
Crossing into Israel requires prior written permission from the rental company and specific insurance coverage. You must arrange this before pickup by contacting us at [email protected]. An additional fee applies, and not all companies allow cross-border travel. Without written permission, crossing the border violates your rental agreement.
Plans shift and sometimes you need to adjust your booking dates, extend the rental period, or cancel altogether. Policies depend on timing and the specific terms stated in your confirmation.
Changes are possible if you contact us before the pickup date. Email [email protected] with your booking reference and requested changes. We coordinate with the local rental company to check availability. Changes may affect the total cost depending on new dates and location.
Cancellation terms are stated in your booking confirmation. Generally, cancellations made several days before pickup incur lower fees than last-minute cancellations. Contact us as soon as you know you need to cancel. Refunds are processed according to the terms agreed at the time of booking.
Yes, but you must arrange the extension directly with the rental company before your original return date. Contact them using the phone number in your voucher. Extension rates and availability depend on the company schedule. Do not simply keep the vehicle past the agreed return time without prior approval, as this may result in additional charges or complications with insurance coverage.
If your question is not answered here, reach out to us at [email protected] or visit our office in Abdali, Amman. Our working hours are Monday to Sunday from 8:00 AM to 8:00 PM GMT+3. For more information about our services, visit the contact page.