How we handle your data
Last updated: September 2026
This policy explains what personal data 4Drive Jordan collects when you use our website, submit a booking, or contact us. We process data lawfully, transparently, and only for the purposes described below. By using our service, you agree to the practices outlined here.
4Drive Jordan operates the website 4drivejordan.com, connecting travellers with local rental companies across Jordan. Our registered address is Abdali, Amman, Jordan. If you have questions about this policy, contact us at [email protected].
We act as a booking booking service. When you reserve a vehicle, both 4Drive Jordan and the rental company supplying the vehicle process your data. Each rental company is an independent data controller responsible for its own compliance.
We collect information you provide directly through forms on our website. This includes your name, email address, and message content when you use the contact form or submit a review. We do not request sensitive personal data through these forms.
Our server automatically logs technical information when you visit the site: IP address, browser type, operating system, pages viewed, and timestamps. These logs help us diagnose technical issues, prevent abuse, and understand traffic patterns.
We do not collect payment card details directly. Card processing for the booking advance happens through our payment provider, which uses secure encrypted channels. Only transaction reference numbers and payment status reach our systems.
When you complete a booking, you provide your full name, email, phone number, pick-up and drop-off location and time, flight details if applicable, driver's licence information, and any special requests or additional services. This data flows into our booking system and onward to the rental company fulfilling your reservation.
The rental company processes booking data to prepare the vehicle, draft the rental agreement you sign at pick-up, verify your licence, and communicate with you about collection details. The company's own privacy policy governs how it stores and uses this information after hand-over.
Booking confirmations and vouchers sent to your email contain the rental company's contact details, vehicle specifications, payment breakdown, and terms. Keep these documents for your records.
We use cookies to maintain session state, remember language preferences, and track which pages you visit. Session cookies expire when you close your browser. Preference cookies persist for up to one year.
Analytics cookies help us measure site performance and user behaviour. We track page views, session duration, bounce rates, and referral sources. This data is aggregated and does not personally identify you.
You can disable cookies in your browser settings, but some features of the site may not function correctly. Most modern browsers allow you to block third-party cookies while permitting first-party ones.
We use the data we collect to process and confirm your booking, send you the voucher and reminders, respond to enquiries submitted through the contact form, improve website functionality and content, detect fraud or abuse, and comply with legal obligations.
We do not use your data for automated decision-making or profiling. Marketing communications are sent only if you opt in explicitly. You can unsubscribe at any time using the link in any email we send.
We share booking data with the rental company assigned to your reservation. This is necessary to fulfil the contract you enter when you book. The company may share information with its insurance provider or road authorities as required by local law.
We share transaction data with our payment processor to complete the booking advance. Technical service providers hosting our servers or maintaining our booking platform may access data in the course of their work, under strict confidentiality agreements.
We do not sell, rent, or trade personal data to third parties for marketing purposes. We disclose data only when legally required by court order, regulatory demand, or to protect the rights and safety of 4Drive Jordan, our users, or the public.
Booking records are retained for seven years after the rental end date to comply with accounting and tax regulations. Contact form submissions and support correspondence are kept for three years.
Server logs are stored for ninety days and then automatically deleted. Analytics data is aggregated and retained indefinitely in anonymised form. Cookies expire according to the durations described above.
You have the right to request a copy of the personal data we hold about you, correct inaccurate or incomplete information, request deletion of your data when no legal obligation requires retention, object to processing based on legitimate interests, and withdraw consent for marketing communications.
To exercise these rights, send an email to [email protected] with your full name and booking reference if applicable. We will respond within thirty days. If you are unsatisfied with our response, you may lodge a complaint with the data protection authority in your jurisdiction.
For questions, requests, or complaints about how we handle your data, email us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM to 8:00 PM (GMT+3).
We review this privacy policy periodically and post updates on this page. Continued use of the website after changes take effect constitutes acceptance of the revised terms.